100% Satisfaction Guarantee!
- Your satisfaction and positive shopping experience are important to Bombay Bongo! We are pleased to offer a 100% Satisfaction Guarantee.
- We are happy to provide a refund of your purchase price, no questions asked, if your item is in the new, original, and resalable condition you received it in, per the terms of our Returns Policy.
- We are happy to provide an exchange or a refund of your purchase price, no questions asked, if your item is in the new, original, and resalable condition you received it in.
- You have a full 60 days from the date you receive your order to let us know that you'd like to make a return for an exchange or refund. Just contact us by email within that time period.
- (The exception is our deeply discounted, clearance Nikibiki Apparel. Nikibiki purchases are eligible for Free Shipping just like everything else on the website. All Nikibiki sales are final, and may not be returned or exchanged, as noted on those product pages).
- We pride ourselves in offering top quality, delicious food gifts that are made with specially selected ingredients! If you are in anyway dissatisfied with your food purchase, please contact us within 5 business days of receipt. Our gourmet food items are not returnable due to perishability.
- All returns must be arranged in advance. Please email us to receive Return Instructions, a RMA (Return Merchandise Authorization) number, and the specific shipping center address for your item. Returned items that do not include a valid RMA number will not be accepted.
- Once return is received, please allow 2 business days processing for exchanges and 5 business days processing for refunds.
- Purchases that are returned that do not meet the terms of the Returns Policy, can be sent back to the customer at the customer's expense, or donated to local charity.