100% Satisfaction Guarantee!
- Your satisfaction and positive shopping experience are important to Bombay Bongo! We are pleased to offer a 100% Satisfaction Guarantee.
- We are happy to provide a refund of your purchase price, no questions asked, if your item is in the new, original, and resalable condition you received it in, per the terms of our Returns Policy.
- We are happy to provide an exchange or a refund of your purchase price, no questions asked, if your item is in the new, original, and resalable condition you received it in.
- You have a full 60 days from the date you receive your order to let us know that you'd like to make a return for an exchange or refund. Just contact us by email within that time period.
- (The exception is our deeply discounted, clearance items, which are not returnable as noted on those product pages).
- All returns must be arranged in advance. Please email us to receive Return Instructions, a RMA (Return Merchandise Authorization) number, and the specific shipping center address for your item. Returned items that do not include a valid RMA number will not be accepted.
- Fabric and textile items that have been exposed to smoke, perfume, odors or pets are no longer considered new and are not returnable.
- Shipping charges are not refundable. Shipping charges on items sent out in exchange are customer's responsibility.
- Once return is received, please allow 2 business days processing for exchanges and 5 business days processing for refunds.
- Purchases that are returned that do not meet the terms of the Returns Policy are not eligible for a refund or exchange. These items may be donated to local charity, or partially refunded (less a 50% Restocking Fee), at our discretion.
- Parcels returned to us as Undeliverable or Refused incur a 50% restocking fee.